1.  Application of these Terms

These Terms and Conditions (“Agreement”) govern all services supplied by Harbour Protection Services Pty Ltd (“Harbour Protection”, “we”, “us”) to any client (“you”, “the Client”) who places an order for our services. By engaging us — whether through a signed quote, monitoring agreement, or service order — you accept these Terms in full. We won’t vary them unless one of our authorised representatives confirms a change in writing. A binding contract comes into effect once an Order or Monitoring Agreement is signed by both parties, and these Terms take priority over any other terms you may put forward.

2.  Pricing

• Prices are as set out in your Order. If a service’s price isn’t specified, our standard rate at the time the service is delivered will apply.
• Where a quoted price includes tax, it’s based on the rates in force at the time of quoting; if rates change, the price will be adjusted accordingly.
• All taxes, duties, and government levies relating to the services are your responsibility. GST is excluded from quoted prices and will be added separately.
• Any costs not specifically included in the agreed price are payable by you in
• We may issue progress invoices in line with any payment schedule in your Order, or at our discretion if no schedule is specified.
• Quotes are only confirmed once we provide written

3.  Payment Terms

• Full payment is due at the time of ordering, unless your Order states otherwise or we’ve agreed different terms in writing.
• Invoices are payable within 14 days of the invoice date, by direct deposit, EFT, cheque, cash, or an approved letter of credit.
• All amounts are in Australian
• Overdue invoices (more than 30 days unpaid) will attract interest at the prevailing Commonwealth Bank overdraft rate on the outstanding balance.

4.  The Services

Harbour Protection may adjust the scope or type of security services provided if we reasonably believe an alternative service will achieve the same outcome for you.

5.  Acceptance of Services

Services are deemed accepted unless you notify us in writing of any defects, with supporting evidence, within 7 days of the service being completed.

6.  Warranty and Limitation of Liability

• If a service is performed defectively, we will re-perform it to the extent needed to fix the
• Our total liability is capped at the amount you paid for the relevant service. We are not liable for indirect, incidental, or consequential losses of any kind — including lost profits, lost business, or reputational damage — arising from our services. Any claim must be made in writing within 14 days of the service date.
• Where a law implies a warranty that can be excluded, we exclude it. Where it can only be limited, our liability is limited to re-supplying the service or covering the cost of having it re-supplied elsewhere — conditional on Harbour Protection having provided the entire service originally.
• You acknowledge these limitations are fair and reasonable, that Harbour Protection has no superior bargaining position, offered no inducement to agree, and that you understand these clauses before
• Nothing in this clause overrides protections you have under the Competition and Consumer Act 2010 (Cth) or other applicable law.

7.  Delays and Events Beyond Our Control

• Services are delivered during standard business hours on business days. After-hours requests may incur additional charges at our applicable rates.
• Extra costs caused by delays, mistakes, or interruptions on your part (or lack of instructions) will be charged back to you.
• We are not liable for delays caused by events outside our reasonable control — fire, flood, industrial action, accidents, government action, transport delays, subcontractor issues, or Where such a delay occurs, our performance timeframe will be extended accordingly.

8.  Default

We may demand upfront payment, suspend services, or cancel an Order (without affecting our other legal rights) if you:

• become insolvent or unable to pay debts as they fall due;
• materially breach any obligation under this Agreement;
• fail to pay an invoice by its due date;
• attempt to assign your rights or obligations without our written consent; or
• cause us to breach any law through your act or

9.  Licences and Permits

You are responsible for holding any licences or permits required by law for the site or activity where our services are performed, and for ensuring the engagement complies with all relevant regulations.

10.  General

• Signing an Order, or receiving one that references this Agreement, constitutes a binding offer that cannot be withdrawn by you but only becomes binding on us once signed by an authorised Harbour Protection
• This Agreement plus any Order forms the entire agreement between the
• Governed by the laws of New South Wales, Australia, with disputes subject to NSW
• If any clause is found invalid, the rest of the Agreement remains in
• Any change to these Terms is only valid if made in writing by an authorised Harbour Protection
• Disputes should first be raised in writing; if unresolved after 21 days of negotiation, either party may refer the matter to an arbitrator agreed by both parties, or, failing agreement, one appointed by the President of the Law Society of NSW.

11.  Definitions

• Business Day — a day banks are open for business in
• Order — any order for services, including a signed Monitoring Agreement or other Harbour Protection–approved form.
• Services — any security service provided or to be provided by Harbour Protection Services Pty

Licensing

Harbour Protection Services Pty Ltd operates under a valid Master Licence issued under the Security Industry Act 1997.

• Licensee: Harbour Protection Services Pty Ltd

•     Licence Class: MC

• Master Licence Number: 000111173